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Encountering a technical issue or need personalized support? Our dedicated BDRShield Support Team is available 24/7. You can create and manage your support requests below.
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    Self-Help Resources

    Explore our self-serve tools to quickly resolve common questions and learn how to make the most of BDRShield:

    best-practices-guide

    Technical Documentation

    In-depth User guide, Quick Start Guide & Solution Brief to help you navigate BDRShield effectively.
    product-videos

    Product Demo Video

    Watch step-by-step demo videos to understand BDRShield configuration
    getting-started-guide

    Release Notes

    See what’s new in the latest version — features, enhancements, and fixes.
    KB

    FAQs

    Answers to common questions on features, pricing, and licensing
    FAQ

    Knowledge Base (KB)

    Find solutions to common issues, troubleshooting tips, and how-to articles.
    getting-started-guide

    Software Update Guide

    Learn how to upgrade from your current BDRShield version to the latest.

      How to Get in Touch with BDRShield Support Team

      Mail

      Email Support

      Reach out to bdr-support@vembu.com for any technical queries, partnership discussions, or pricing inquiries — we’ll get back to you promptly with the help you need.

      phone

      Phone Support

      Prefer to speak with a BDRShield Expert? Call us directly:

      US & Canada: +1-512-960-1319
      United Kingdom: +44-190-051-2324

        Join the BDRShield Community

        Connect with other BDRShield users, ask questions, share tips, and join product discussions. BDRShield Free Edition users can also use this space to engage with our team and other users.
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          Support is always exceptional, the Vembu engineers are always hands-on and very talented.

          – Adrian T. Infrastructure Engineer


          The support from Vembu is very, very good. These guys have saved my life two or three times.

          – Thiago dos Santos Nunes – CTO, Digital Informatica


          Vembu support is outstanding, responsive, and quick, with great follow up.

          – DeMattia , Director of IT