Troubleshooting "Disk Path Properties Error" in BDRSuite | Resolve Disk Path Issues

Disk Path Properties Error in BDRShield

KB ID: 104011
Cause:
Encountering an error while analyzing the Disk Path Properties during BDRShield. This error typically arises when attempting to backup a virtual machine from the Hyper-V host, and the VHD/VHDX file is either inaccessible or corrupted.
Solution:
To resolve the issue, follow these steps:
1. Validate the disk path by right-clicking on the virtual machine and selecting "Settings." Verify the virtual hard disk path for correctness.
2. Ensure that the BDRShield Integration Service has sufficient permissions to access the VHD/VHDX file. Check if the BDRShield Integration Service is running with Administrator privileges in the "services.msc" console.
By validating the disk path and ensuring proper permissions for the VembuIntegrationService, you can address the Disk Path Properties error and successfully perform the virtual machine backup using BDRShield.

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