This Knowledge Base article addresses the AppAware alerts related to error code 104058. These alerts indicate issues with application-aware processing during backup operations. Each alert is associated with a specific problem and its corresponding solution.

1. Alert: Backup Failure due to Invalid Guest VM Credentials

 Problem: Backup process fails because of incorrect guest VM credentials.

 Solution: Verify and update the guest VM credentials to ensure successful backup.

 KB Link: https://support.bdrsuite.com/portal/en/kb/articles/104059    

2. Alert: Problem Fetching VM IP Address or Analyzing Application-Aware Writer Status

Problem: Issues encountered while retrieving the VM's IP address or analyzing the status of the Application-Aware Writer.

Solution: Troubleshoot and resolve problems related to fetching IP addresses or analyzing the Application-Aware Writer status to enable successful backup.

KB Link: https://support.bdrsuite.com/portal/en/kb/articles/104060      

3. Alert: Backup Failure due to Unstable State of Guest VM Writers

Problem: Backup process fails due to the unstable state of guest VM writers.

Solution: Address the instability of guest VM writers to achieve a stable state and ensure successful backups.

KB Link: https://support.bdrsuite.com/portal/en/kb/articles/104061

4. Alert: Incompatibility with Current Version of Hyper-V Integration Service

Problem: Unable to process guest VMs due to incompatibility with the current version of Hyper-V Integration Service.

Solution: Upgrade the Hyper-V Integration Service to a compatible version to enable proper processing of guest VMs.

KB Link: https://support.bdrsuite.com/portal/en/kb/articles/104062