Troubleshooting Error -32770 When Creating Checkpoint in BDRSuite

Troubleshooting Error -32770 When Creating Checkpoint in BDRShield

KB ID: 104065
Cause:
The error -32770 occurs during checkpoint creation in BDRShield due to various reasons, including:
1. Checkpoint creation failure for Appaware enabled backups when the VM is in a "Saved" or "Paused" state.
2. Insufficient storage space in the checkpoint location for the configured VM, causing the failure of creating child disks (avhd/avhdx).
3. The virtual hard disk (VHD/VHDX) of the virtual machine being on a compressed or encrypted drive, which is not supported.
4. Manual production checkpoint creation failure for Appaware enabled backups with writer status check enabled.
Solutions:
Solution 1: Change VM State
Change the state of the VM(s) to running or off if they are in a "Saved" or "Paused" state using Hyper-V Manager or Failover Cluster Manager.
Solution 2: Checkpoint Location Space
Check the checkpoint location of the problematic VM in Hyper-V Manager. Right-click on the VM, go to settings, then checkpoint, and ensure sufficient free space is available.
Solution 3: Drive Properties
a) Disable drive compression: Right-click on the drive where the backed-up VM's virtual hard disks (VHD/VHDX) are located. Go to Properties -> General tab and disable "Compress this drive to save disk space." Reschedule the backup.
b) Decrypt the drive: If encryption is enabled, disable it. After disabling encryption or compression, ensure the VM is accessible in Hyper-V Manager and reschedule the backup.
Solution 4: Change Checkpoint Type
1. Attempt to create a Production checkpoint for the problematic VM.
2. In Hyper-V Manager, right-click on the VM, go to Settings -> Checkpoints.
3. Change checkpoint type to Production checkpoints (uncheck "Create standard checkpoint if the guest does not support production") and apply.
4. Ensure "Production-only" text is displayed in the left panel under checkpoints.
5. Right-click on the VM in Hyper-V Manager, click on checkpoints, and verify checkpoint creation success. Resolve any Windows errors and verify with steps before rescheduling the backup.
Solution 5: Enable Backup Service and Restart VSS Requestor
Enable Backup service from Hyper-V Integration Service and restart VSS Requestor (vmicvss) in the Guest machine.
For further assistance or troubleshooting, please refer to the original article(https://www.bdrsuite.com/blog/what-is-microsoft-defender/) or contact BDRShield support.