This issue arises due to the following reasons:
1. Offline Cluster Disk:
The Cluster Disk containing the Virtual Machine's Virtual Hard Disk file is offline.
2. Offline Scale-out File Server Role:
The Scale-out File Server role, in which the VM's disk is located, is offline.
3. Checkpoint Deletion Delay:
Deletion of checkpoints for the Virtual Machine is taking an extended period.
To address this issue, consider the following solutions:
1. Cluster Disk Status:
- Connect to the Cluster using the Failover Cluster Manager on any of the cluster nodes.
- Navigate to "Storage" and then "Disks."
- Locate the relevant Cluster Disk associated with the VM's Virtual Hard Disk file.
- If the disk is offline, change its status to online.
- Reattempt the backup job.
2. Scale-out File Server Role:
- Connect to the Cluster through the Failover Cluster Manager on any cluster node.
- Navigate to "Roles" and find the respective Scale-out File Server (SOFS) role.
- If the role is offline, set it to online.
- Retry the backup job
3. Checkpoint Deletion Progress:
- Open Hyper-V Manager.
- Check whether checkpoint deletion is underway for the affected Virtual Machine.
- If checkpoint deletion is in progress, allow it to complete.
- Once the deletion is finished, initiate the backup job again.