Troubleshooting AppAware Runtime Errors in BDRShield

KB ID: 105062

Summary:

This knowledge base article provides a comprehensive list of runtime errors related to the AppAware feature in BDRShield (Backup and Disaster Recovery) and offers potential solutions for each specific error. When encountering issues, please refer to the error message in the "Remarks" tab within your backup reports and find the corresponding solution below.

List of AppAware Runtime Errors:

1) Error: Failed::Invalid guest credentials
2) Error: Failed::VMware Tools not running in Guest OS
3) Error: Appaware folder deletion was failed inside the guest machine
4) Error: Appaware folder creation failed inside the guest machine
5) Error: AppawareVmwareGuestTool.exe is not found in the BDRShield installation location
6) Error: VSSRequestor.exe is not found on the guest machine

For detailed troubleshooting steps for each error, please click on the respective error message above.

If you continue to experience issues after attempting the suggested solutions, kindly reach out to BDRShield support for further assistance.