Troubleshooting BDS Connection Issues with BDRSuite Backup Server

The BDRShield Delegation Service (BDS) is encountering difficulties establishing a connection with the BDRShield Backup Server.

KB ID: 106065
Cause:
1. BDS is unable to connect to the BDR server using a specific IP address. The IP causing the connection failure is recorded as a runtime error.
2. BDS fails to connect to the BDRShield Backup Server via port 32004 due to port restrictions, either on the BDRShield Backup Server or the BDS (for details, refer to KB).
Solution:
To resolve the issues outlined above, it is recommended to assign a dedicated IP address exclusively for the use of the BDRShield Backup Server for backup purposes.
Follow these steps:
1. Access the BDRShield Backup Server console.
2. Under the Data Center & Private Cloud (or) Endpoints tab, select the 'Backup' menu.
3. Choose 'Configure Backup Settings,' then 'Advanced Settings.'
4. Locate the 'Backup Server DNS Name/IP Address' field and click 'Edit.'
5. Enter the dedicated IP Address and save the changes.
This IP Address should be reserved exclusively for Backup operations, facilitating a successful connection between the BDRShield Delegation Service (BDS) and the BDRShield Backup Server.