Troubleshooting "Error while Updating the Client's Plugin Details to File" in BDRShield

KB ID: 115004

Cause:

Encountering the error "Error while updating the Client's plugin details to file" typically occurs when the 'sgclient.txt' file located under "Backup StorageLocation\sgstorage\Default_Repo\1\ClientName" is empty on the backup server machine.

Solution:

To resolve this issue, follow these steps:
1. Locate the 'sgclient.txt' file for the specific client in the directory "Backup StorageLocation\sgstorage\Default_Repo\1\ClientName" on the backup server machine.
2. If the 'sgclient.txt' file is empty or causing the error, rename the existing file.
3. Schedule a backup from the client machine to initiate the plugin details update.

By renaming the 'sgclient.txt' file, you prompt the system to create a new one during the next backup schedule, which should resolve the "Error while updating the Client's plugin details to file" issue.