Failure to Load BDRShield Web Console After Installation

Failure to Load BDRShield Web Console After Installation

KB ID: 115026
Cause:
This issue is a known behavior observed on Windows Server 2008 R2 machines that lack the necessary Microsoft Visual C++ 2008 Redistributable Package (x86).
Solution:
To resolve the issue of the Vembu BDR web console failing to load, follow these steps:
1. Manual Installation: Perform a manual installation of the Microsoft Visual C++ 2008 Redistributable Package (x86).
2. Download Package: Download the required package from Microsoft.
3. Installation: Install the downloaded Microsoft Visual C++ 2008 Redistributable Package (x86) on the affected Windows Server 2008 R2 machine.
4. Access Web Console: After successful installation, attempt to access the BDRShield web console, OffsiteDR.
Note: Ensure that the manual installation of the Microsoft Visual C++ 2008 Redistributable Package (x86) is completed before attempting to access the web console.
Following these steps should resolve the issue of the BDRShield web console failing to load after installation. If further assistance is needed, contact BDRShield support for additional guidance.

    • Related Articles

    • BDRShield - Release Notes

      BDRShield v9.1.0 Update 2 (Cloud) Release Date: May 25, 2026 Enhancement: Released platform-specific macOS backup agents optimized for Intel and ARM architectures. Bug Fixes: Improved file backup and restore operations by resolving issues related to ...

    • Unable to Log In to Web Console After Linux (Ubuntu) OS Update

      KB ID: 115046 Cause: The inability to log in to the web console is usually triggered by an automatic upgrade of unixODBC during a system update, rendering it incompatible with BDRShield/BDRShield OffsiteDR. Solution: To resolve the issue, follow ...

    • Unable to Access Web Console on iMac

      KB ID: 115036 Challenge: Users encounter difficulties accessing the Vembu NetworkBackup/OnlineBackup application via the web console on iMac. The web service fails to start automatically even after a successful installation. Cause: The Apache (httpd) ...

    • Client Authentication Failure with BDRShield Backup Server

      KB ID: 101007 Cause: When attempting to connect to the BDRShield Backup Server, clients may encounter an authentication failure. This problem usually arises when the client is deactivated in the backup server. Solution: To resolve the client ...

    • Using Default Ports (80 and 443) for Accessing Web Console in Vembu BDR/OffsiteDR Server

      KB ID: 115048 Causes: By default, if you haven't altered the port settings during installation, the web console is set to redirect to ports 6060 and 6061 for accessing BDRShield Backup Server/OffsiteDR Server. Solution: To use the default ports (80 ...