The inability to log in to the web console is usually triggered by an automatic upgrade of unixODBC during a system update, rendering it incompatible with BDRShield/BDRShield OffsiteDR.

To resolve the issue, follow these steps:

1. Uninstall the upgraded unixODBC package using the following command on your Ubuntu Server:

sudo apt-get remove unixODBC

or

sudo apt-get remove unixodbc

2. Once the package is removed, proceed to run the BDRShield/OffsiteDR Installer to install the supported unixODBC package for the BDRShield/OffsiteDR server.

3. After completing the installation, the problem with web console login should be resolved.