Troubleshooting: Invalid Guest Credentials Error in BDRShield

Troubleshooting: Invalid Guest Credentials Error in BDRShield

KB ID: 115073
Cause:
When running a VM backup or replication job with app-aware options enabled, you may encounter the "Failed::Invalid guest credentials" error. This error occurs when the guest credentials provided for the guest machine are incorrect.
Solution:
To resolve this issue, follow these steps:
1. Edit Backup/Replication Job:
  1. Access the BDRShield Backup Server  interface.
  2. Locate the specific backup or replication job that is encountering the "Failed::Invalid guest credentials" error.
  3. Edit the job settings and navigate to the app-aware options page.
2. Correct Credentials:
Verify and correct the guest credentials provided for the guest machine. Ensure that the credentials are accurate and up-to-date.
3. Save and Run Incremental:
  1. Save the modified job settings with the corrected credentials.
  2. Run an incremental backup job to ensure a successful backup operation.
By following these steps, you should be able to resolve the "Failed::Invalid guest credentials" error and ensure that your VM backup or replication job proceeds without issues.

    • Related Articles

    • Troubleshooting AppAware Runtime Errors in BDRShield

      KB ID: 105062 Summary: This knowledge base article provides a comprehensive list of runtime errors related to the AppAware feature in BDRShield (Backup and Disaster Recovery) and offers potential solutions for each specific error. When encountering ...

    • BDRShield - Release Notes

      BDRShield v9.1.0 (On-prem) Release Date: May 06, 2026 New Features 1. Server Proxy Support for Virtual Environments BDRShield v9.1 extends backup and recovery support to remote virtual environments running on VMware, Hyper-V, KVM, and Proxmox through ...

    • Backup Failure: Invalid Guest VM Credentials for Application-Aware Backups

      KB ID: 104059 Problem: When attempting to perform an application-aware backup, users may encounter a backup failure with the alert "Backup failed while processing Application-aware due to invalid guest VM credentials." Cause 1: This alert is ...

    • Troubleshooting: AppAware Folder Deletion Failed Inside Guest Machine in BDRShield

      KB ID: 115075 Issue: When configuring a VM with the ApplicationAware option in BDRShield Backup Server, an issue may arise where the BDRShield Backup Server attempts to check and manipulate the Windows\Appware folder inside the guest VM. ...

    • Troubleshooting Error -32770 When Creating Checkpoint in BDRShield

      KB ID: 104065 Cause: The error -32770 occurs during checkpoint creation in BDRShield due to various reasons, including: 1. Checkpoint creation failure for Appaware enabled backups when the VM is in a "Saved" or "Paused" state. 2. Insufficient storage ...