How to Update MAC Information After Changing Your Machine's MAC Address

Steps to Update MAC Information After Changing Machine's MAC Address

KB ID: 115085
Introduction:
If you've recently changed the MAC address of your machine and encounter difficulties logging into the web console of BDRShield Client, follow these steps to update the MAC information.
Procedure:
1. Open Services: Press Win + R to open the Run dialog box. Type services.msc and press Enter.
2. Locate BDRShield Client Service: In the Services window, locate the relevant BDRShield client service for your product.
3. Stop the Service: Right-click on the BDRShield client service and select Stop from the context menu. This will temporarily halt the service.
4. Navigate to Installation Directory: Open the installation directory of your BDRShield Client software. 
5. Access the 'Conf' Folder: Within the installation directory, locate and open the 'Conf' folder.
6. Delete 'macInfo.dtls': Inside the 'Conf' folder, find the file named macInfo.dtls and delete it.
7. Start BDRShield Client Service: Return to the Services window and right-click on the BDRShield client service again, but this time, select Start from the context menu to restart the service.
8. Log In: After restarting the BDRShield client service, attempt to log in to the BDRShield client web console for successful verification.
By following these steps, you can ensure that your BDRShield client's MAC information is updated correctly after changing the machine's MAC address. This should resolve any login issues you were facing.