Error Encountered: Getting/Inserting Client Token - Issue with Inserting Client UUID into DB
KB ID: 115102
Cause:
This error occurs when reinstalled BDRShield clients attempt to establish a backup connection with the backup server containing the same client entries from a previous installation, often due to improper removal from the server console.
Solution:
1. Delete Previous Client Entry:
- Log in to the BDRShield Server web console.
- Navigate to "Management" > "Server Management" > "Client Management."
- Identify the problematic BDRShield client and click on the delete icon to remove its entry.
- Login to the newly installed BDRShield client.
- Navigate to "Backup" > "List Jobs" and rerun the backup jobs.
2. Contact Support:
If the issue persists, and the previous client entries were not present in the client management page, contact
vembu-support@vembu.com for further assistance.