This error occurs when the VembuPostgreSQL service is not properly started on your backup server machine or has stopped due to environmental reasons.

1. Database Creation/Update in Progress:

1. Allow some time for the server database to be created or updated.
2. Attempt to log in to BDRShield/OffsiteDR after a few minutes.
3. Ensure that the PostgreSQL installation drive has sufficient space (default location: C:\Program Files\Vembu\PostgreSQL, requires more than 10GB).
4. If space is insufficient, increase the drive space and attempt to log in again.
   

2. Manual Service Restart:

1. If the login issue persists, open the task manager on the BDRShield Server machine.
2. Stop the following services:
   
1. VembuPostgreSQL (also terminate any child executables of VembuPostgreSQL if running)
2. BDRShield Service
3. Postgres Service
   

3. Restart Services: Start both VembuPostgreSQL and BDR services consecutively.

4. Contact Support: If the issue persists, contact vembu-support@vembu.com for further assistance.