BDRShield is Currently Updating Internal Databases

BDRShield is Currently Updating Internal Databases

KB ID: 115107  
Cause:
This error occurs when the VembuPostgreSQL service is not properly started on your backup server machine or has stopped due to environmental reasons.
Solution:
1. Database Creation/Update in Progress:
  1. Allow some time for the server database to be created or updated.
  2. Attempt to log in to BDRShield/OffsiteDR after a few minutes.
  3. Ensure that the PostgreSQL installation drive has sufficient space (default location: C:\Program Files\Vembu\PostgreSQL, requires more than 10GB).
  4. If space is insufficient, increase the drive space and attempt to log in again.
2. Manual Service Restart:
  1. If the login issue persists, open the task manager on the BDRShield Server machine.
  2. Stop the following services:
    1. VembuPostgreSQL (also terminate any child executables of VembuPostgreSQL if running)
    2. BDRShield Service
    3. Postgres Service
3. Restart Services: Start both VembuPostgreSQL and BDR services consecutively.
4. Contact Support: If the issue persists, contact vembu-support@vembu.com for further assistance.

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