To resolve the "Connection could not be established to the host" error and related backup issues, follow these steps:
General Connection Issues:
1. Check Host Reachability:
- Verify whether the target host is operational and reachable. Ensure that the host settings are correctly configured.
2. Verify Vembu Integration Service:
- Open the 'Control Panel' from the Windows Menu.
- Search for 'Programs' and select 'Programs and Features.'
- Check for the presence of the "Vembu Integration Service agent" application.
- If it's not available, install the Vembu Integration Service (VIS) agent on the target host.
3. Check the Service Status:
- Open the 'Run' dialog and type "Services.msc."
- In the list of services, look for "Vembu Integration Service"/ "BDRShield Delegation Service" and check its status.
- If the service is in a stopped state, manually start it.
- If the service is disabled, change the startup type from "Disabled" to "Automatic."
4. Verify Firewall Settings:
- Open the 'Control Panel' from the Windows Menu.
- Search for 'System and Security' and select 'Windows Firewall.'
- Click 'Advanced settings,' then navigate to 'Inbound rules.'
- Check for the "VembuIntegrationService"/ "BDRShieldDelegationService" rule.
- If port 42005 is blocked, allow the connection by right-clicking the rule and selecting "Allow the connection."
- If the port is not available, manually add it to the firewall rules.
5. Identical Disk UUIDs:
- Execute the following command to check if the VMs being backed up have the same disk UUID:
vmkfstools -J getuuid /vmfs/volumes/datastore/VM/vm.vmdk
Example:
vmkfstools -J getuuid /vmfs/volumes/6262f3e4-d79d776c-6567-386077bd1d14/1UUID/1000_Merge.vmdk
UUID is 60 00 C2 95 4c 37 b9 35-9f 11 05 fb e5 93 f4 ca
- If the UUIDs are the same, you can set a new UUID for the disk using the following command:
vmkfstools -J setuuid /vmfs/volumes/datastore/VM/vm.vmdk
Example:
vmkfstools -J setuuid /vmfs/volumes/6262f3e4-d79d776c-6567-386077bd1d14/1UUID/1000_Merge.vmdk
UUID is 60 00 C2 9c d7 4e d9 70-de 1f 59 d2 f0 e0 20 ac
A new UUID will be generated after the command execution. Please refer to
KB 1021189 for further information. Note that this issue has been addressed in BDRShield v7.0 release.