Addressing Upgrade Error - "Upgrade for Agent in 'Hostname/Host IP' is Not Supported

KB ID: 130001

Issue:

Encountering the error message "Upgrade for Agent in 'Hostname/Host IP' is Not Supported."

Cause:

This error occurs when the existing BDRShield Integration Service (BIS) agent is of an unsupported version.

Supported Version:

BDRShield Integration Service agent version v3.9.0 and above.

Unsupported Version:

BDRShield Integration Service agent version v3.8.0 and lower are considered to be unsupported.

How to Check VIS Agent Version:

1. In the target host, navigate to the control panel.
2. Check for BDRShield Integration Service.
3. Verify the version of the Vembu Integration Service agent.

Solution:

If the BDRShield Integration Service (VIS) is of version 3.8.0 and below, follow these steps:
1. Contact the BDRShield Support Team at vembu-support@vembu.com.
2. Request assistance to upgrade the VIS manually.

By upgrading the BDRShield Integration Service agent to version 3.9.0 or above, you ensure compatibility and resolve the "Upgrade for Agent in 'Hostname/Host IP' is Not Supported" error.