KB ID: 24
Description
Virtual machine disk consolidation may be required when encountering the error message "Virtual machine disk consolidation is needed" in BDRShield. This issue occurs when the redo logs for the disks have not been properly removed during the snapshot removal process, leading to failed backups for the affected VM due to unsuccessful snapshot creation.
Cause
The error is triggered when the redo logs for virtual machine disks are not correctly removed during the snapshot removal process.
Solution
To resolve this issue, follow the steps below:
Additionally, if you are using ESXi version 6.0 with build numbers 2494585 or 2615704, it is recommended to apply the relevant patch from VMware to address any issues related to snapshot creation. After applying the patch, trigger the backup process again to ensure proper functionality.
By following these steps and applying the patch if applicable, you can successfully resolve the "Virtual machine disks consolidation is needed" issue and ensure smooth backup operations using BDRShield