Mail Level Recovery Failure in Disk Image Backup for Exchange Server

KB ID: 45

Issue:

When attempting mail level recovery from an Exchange Server within a disk image backup, the operation fails. This problem arises when the BDR client is not located in the same domain as the Exchange Server.

Cause:

Mail level recovery fails when the BDRShield Backup Client is not within the same domain as the Exchange Server.

Solution:

To resolve this issue, ensure that the BDRShield Backup Client, which is responsible for the mail level recovery, is within the same domain as the Exchange Server.