KB ID: 109115
Cause:
The VSS snapshot creation failure in BDRShield can occur due to the following reasons:
1. Insufficient disk space to store the VSS snapshot.
2. VSS writer is not in a stable state.
Solution:
To resolve the VSS snapshot creation failure, follow these steps:
1. Check the maximum size of the Volume Shadow Copy and set it to "unlimited" by following these steps:
- Right-click on the C:\ drive and choose "Properties."
- On the Shadow Copies tab, click the "Settings" button.
- Change the maximum size to "no limit."
2. Wait until the VSS writer stabilizes or try rebooting the machine, which may change the VSS writer's status to stable. You can also check the VSS writer status by executing the following command in the command prompt with administrative privilege: "vssadmin list writers."