If an PostgreSQL backup fails, BDRShield generates an instant report and sends you an email alert to keep you updated on the status of your backup. The report includes details about the failure reason and provides a link to a corresponding knowledge base (KB) article with steps for resolution. Follow the instructions in the KB to address the issue. If the problem persists and you require further assistance, please visit our support portal to open a support ticket or contact our support team at bdr-support@vembu.com.