Technical Documentation | Endpoint Backup And Recovery

Endpoint Backup and Recovery
Troubleshooting: Agent Disconnected – Tasks Will Resume Once Reconnected to Server
KB ID: 115232 Issue The task window shows "The agent is disconnected" message in the BDRCloud server console, preventing successful backups and communication between the endpoint and the BDRCloud server. Cause This issue may occur due to several ...
Troubleshooting: Endpoint Agent Not Listed After Manual Installation or Endpoint Agent in Disconnected Status
KB ID: 115915 Issue The endpoint agent shows a "Not Listed or Disconnected" status in the BDRShield backup server console, preventing successful backups and communication between the endpoint and the BDRShield backup server. Cause This issue may ...

Technical Documentation | Endpoint Backup And Recovery | Knowledge Base