Issue

When attempting to browse files and folders, the error message is encountered:  

_Error:_ The Host, `<HostName/IP address>`, is not reachable from the BDRShield Backup Server. To resolve this issue, follow the instructions provided below. Alternatively, manually specify the absolute path to the files/folders in the 'Specify the path to a file/folder' field and add them for backup.

Solution

To browse files and folders on the source machine from the BDRShield Backup Server, ensure the following:

1. Ensure the Agent is Running on the Source Machine:

1. Verify if the 'BDRShield Delegation Service' is running on the source machine.
2. If it's not running, start it manually and confirm its status.

2. Verify Reachability of the Source Machine:

1. On the BDRShield Backup Server, test connectivity with:

telnet <IP_Address/Host_name_Of_Source_Machine> 42005

1. If 'telnet' is unavailable, use PowerShell:

Test-NetConnection -ComputerName <IP_Address/Host_name_Of_Source_Machine> -Port 42005

1. If connectivity fails, check network and firewall settings on both machines. If the source machine is unreachable, manually enter the file/folder path.

3. Firewall Configuration (CentOS):

1. Check firewall status:

     sudo firewall-cmd --list-all

1. If the firewall is enabled, add port 42005:

     sudo firewall-cmd --add-port=42005/tcp --permanent

1. Reload firewall to apply changes:

      sudo firewall-cmd --reload

1. Verify port 42005 is added:

        sudo firewall-cmd --list-all

4. Firewall Configuration (Ubuntu):

1. Check firewall status:
   

         sudo ufw status

1. If the firewall is active, allow port 42005:
   

      sudo ufw allow 42005/tcp

Note: You can obtain the IP address or host name of the source machine from the 'Data Sources' page where machines are added. The default port used by the agent is 42005.