Error 101910: Backup Failed. Unable to initialize Backup Component.

Error 101910: Backup Failed. Unable to initialize Backup Component.

Description:

This error occurs when the agent is unable to communicate with the internal TCP port used for inter-service communication. By default, the system uses port 5557. If this port is unavailable or already in use by another process or service, this error will be reported.

Resolution:

  1. Verify port availability

    • Check whether TCP port 5557 is free and not being used by another process or service on the system.

  1. Change the port (if required)

    • If port 5557 is unavailable or already in use, update the message queue port to an unused port number in the configuration file:

Path:
C:\Program Files\Vembu\VembuIntegrationService\conf\SGConfiguration.conf
Modify the MessageQueuePort attribute under the BackupCache tag as shown below: 

Notes
Idea
 <ObjectStorage>
    <BackupCache Enabled="0" MessageQueuePort="5557" MemoryPoolCount="10" />
 </ObjectStorage>

  1. Restart services

    • After making the change, save the file and restart the Delegation Service for the updated configuration to take effect.

    • Related Articles

    • Unable to Create VM Snapshot. Failed to Quiesce the VM.

      KB ID: 105130 Details: BDRShield utilizes VMware snapshots for VM Backup & Replication. During the snapshot initiation for backup or replication, BDRShield ensures VM quiescing to maintain on-disk data consistency. However, users may encounter an ...

    • VMware Backup Failure: Unable to Retrieve queryChangedDiskAreas

      KB ID: 105017 Issue: During VMware backups, encountering the error message "Unable to retrieve queryChangedDiskAreas even after CBT query retry" indicates a failure to track Changed Blocks of a virtual machine (VM) within BDRShield. Cause: The error ...

    • Troubleshooting Guide: BDRShield Backup Failed - Internal File System Error

      KB ID: 102180 Issue: Backup operations have failed due to an internal file system error within BDRShield. This error occurs when a specific backup job in BDRShield possesses a negative chunk file ID value, resulting in job failure. Cause: The failure ...

    • Error 105979 : Backup Failed Due to Duplicate VM UUID

      KB ID 105979 Issue Encountering the Error "Backup Failed Due to Duplicate VM UUID" Cause This error occurs when two or more VMs on the same Proxmox host have the same UUID. The backup cannot uniquely identify these VMs, so the backup of the affected ...

    • SG0083: Error - Unable to Send Backup Details to Server

      KB ID: 115109 Cause: When performing backup jobs, the error "Unable to send backup details to server" may occur. This error is typically associated with large backup data sizes or unstable network connectivity. Solution: To address this issue, please ...