General
Antivirus Exclusions for BDRShield
Antivirus (AV), Endpoint Detection and Response (EDR), Extended Detection and Response (XDR), endpoint security, and firewall solutions can interfere with normal backup and recovery operations by scanning files, processes, and network communications ...
Storage Requirements and Best Practices for NAS, SMB, NFS, and iSCSI Backup Repositories
This article outlines the storage requirements, sizing recommendations, and best practices for configuring NAS, SMB, NFS, and iSCSI backup repositories to ensure optimal backup performance, reliability, and data integrity. ⚠️ Important ...
KB ID 190039 : Prerequisite of Cloud Repository Addition
Prerequisite of Cloud Repository Addition 1. Overview This document outlines the prerequisite steps required for customers who are using an SSL certificate for their custom repository endpoint.To ensure seamless communication between our backend APIs ...
Error 102170: Unable to start the current backup because metadata updates from the previous backup are still in progress
KB ID: 102170 Cause: Error 102170 occurs when a backup job is triggered manually or automatically while the backup server is still processing metadata updates from a previous backup operation. Even though the earlier backup job may appear completed ...
KB Article: Generate Client ID, Client Secret & Tenant ID for Microsoft 365 OAuth & Configuring SMTP in BDRShield
Overview This guide provides step-by-step instructions on how to: Register an application in Microsoft Azure to generate: Client ID Client Secret Tenant ID Use these credentials to configure SMTP with OAuth in BDRShield. Steps to Generate Client ID, ...
KB Article: Generating Client ID and Client Secret for Google OAuth 2.0 & Configuring SMTP in BDRShield
Overview This article provides step-by-step instructions to: 1. Generate a Client ID and Client Secret using the Google Cloud Console for OAuth 2.0 authentication. 2. Configure SMTP settings in BDRShield using OAuth-based authentication with Google. ...
Bulk Agent Installation Using Remote Monitoring and Management (RMM) Software for BDRShield/ BDRCloud
KB ID: 115230 Overview This guide provides step-by-step instructions to add Windows servers and endpoints to your Remote Monitoring and Management (RMM) software by performing a bulk agent installation. Bulk installations help streamline the ...
Resolving - Unable to List Buckets in the Selected Region
KB ID: 190010 Cause The error "Unable to list buckets in the selected region. Please ensure buckets are available in the selected region and try again." typically occurs when required IAM permissions are missing, even if the buckets are available in ...
How to Customize the Web Server Port for BDRShield/BDRCloud Remote Proxy
KB ID: 115045 Cause Customizing the web server port for Remote Proxy might be necessary due to network configurations, security policies, or to avoid conflicts with other services using the default port. In this KB article, you will find the steps to ...
Steps to Set Up and Configure Server Proxy for VMware/Hyper-V Hosts Using BDRShield
Overview: This Knowledge Base article explains how to set up and configure the BDRShield Server Proxy to add and back up VMware and Hyper-V Hypervisor hosts. The Server Proxy is essential for connecting hypervisor hosts distributed across multiple ...
BDRShield - Bulk Installation of Backup Agents - Group Policy Object (GPO) Deployment
KB ID: 115216 Overview This guide provides step-by-step instructions for deploying the BDRSuite Delegation Service to multiple endpoints using Group Policy Objects (GPO). It includes the process for generating MST files using the Orca tool, ...
Troubleshooting Guide: Exchange Backup Aborted Due to Insufficient Drive Space – Solutions and Fixes
KB ID: 93 Issue: Exchange backup aborted due to insufficient drive space. This issue pertains to BDRShield Cause 1: Insufficient free space in the temporary dump location drive configured for your Exchange Server schedule (e.g., “D:\” Drive). ...
Resolve Installation Hurdles: Fixing 'Checking Prerequisites Failed. MySQL Server Cannot Be Installed In This System!' Error
KB ID: 74 Cause: The BDRShield installation process encounters an error with the message "Checking Prerequisites Failed. MySQL Server Cannot Be Installed In This System!" This occurs when MySQL server is already installed on the BDR machine. It is ...
Troubleshoot and Fix: Backup Aborted - Resolving Incompatibility Between Current Backup Configuration and Server Data
KB ID: 22 Issue: Backup Aborted. The current backup configuration is possibly incompatible with the backup data in the server. This issue is observed in BDRShield products. Cause: The error occurs when the BDRShield server cannot read or access the ...
How to Reset the Password for BDRCloud Client
KB ID: 115008 Challenge: To reset the password for BDRShield Cloud Client. Solution: If you have forgotten the password to log in to the BDRCloud Client web console, follow these steps: 1. Open the BDRCloud Client web console on the problematic ...
How to Log BDRShield Events in Windows Event Viewer
KB ID: 115061 Purpose: This knowledge base article provides steps to enable Events Logging in the BDRShield Backup Server, OffsiteDR, and other BDRShield Agents. Solution: By default, the Event Logger option is disabled in the BDRShield suite and can ...
Steps to Export Logs from BDRShield Server (Backup Server and Offsite DR Server)
KB ID: 115905 Product: BDRShield Backup Server, BDRShield Offsite DR Server Purpose Monitoring and analyzing logs generated by these servers can provide valuable insights into the system's performance, backup status, and potential issues. This ...