Prerequisites for 'Download as PST' Operation
KB ID: 310002
To ensure a seamless 'Download as PST' operation, the following prerequisites must be met:1. Microsoft Outlook Installation:Make sure Microsoft Outlook (64-bit) is installed and running on the machine where the BDRShield Backup Server is installed.2. Service Logon Accounts:Ensure that the logon accounts for BDRShield Services - Microsoft 365 and Google Workspace are running with administrative privileges.Note: Download as PST may fail if the BDRShield Service runs in the Local System Account.Follow the steps below to change the logon account from a local system account to an account with administrative privilege:
- On the BDRShield Server (Windows), press the 'Win + R' keys on your keyboard to open the 'Run' window. Then, type 'services.msc' and click OK.
- Right-click on the BDRShield Service - "BDRShield Backup Server Microsoft 365" and "BDRShield Backup Server Google Workspace," and click on "Properties."
- Navigate to the "Logon" tab and choose the radio button - "This account."
- Specify the credentials (Username and Password) with administrative privilege and click OK.
- Restart the service to apply the new logon details.
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